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We aim to be as transparent as possible around the information we collect when our customers visit our website, mobile sites or mobile apps.
This policy explains what cookies are and how we use them. It also explains the different types of cookies we are using and how you can control them by changing or deleting them.
Cookies are small text files generated by websites that you visit holding session data that may be of use later in the site. The data allows the site to maintain your information between pages, and also to analyse the way you interact with the site.
Cookies are secure – they can only store information that is put there by the browser, which is information the user has entered into the browser or that is included in the page request. They cannot run code and they cannot be used to access your computer. If a website encrypts the information in the cookie, only that website can read the information.
There are two different types of cookies: Session and Persistent. They are used for different things and contain different information
Session cookies contain information that is used within your current browser session. These cookies are automatically deleted when you close your browser. Nothing is persisted on your machine beyond the time you spend on the site.
Persistent cookies are used to hold information that is used between visits. This data allows sites to recognise that you are a returning customer and react accordingly. Persistent cookies have a lifetime value that is set by the website, which can vary between a few minutes or several years.
Cookies are used by the site to keep your session as you progress through the site, keeping track of your reservation details and whether you’ve logged in. They are used to display relevant products within your journey.
Web analytics cookies, from our partners Google and Adobe, allow us to track customer interaction within the site. This gives us valuable insights which enable us to improve the site and the products and services we offer.
We also work with partners who will write third party cookies which are then used by advertisers on other sites to give you appropriate and relevant adverts based on your browsing history. These cookies do not store personal information enabling other sites to identify you, they are based purely on the browsing history.
All web browsers allow you to limit cookie behaviour or turn off cookies within the settings or options of the browser. The steps to do this are different for each browser, you can find instructions under the Help menu of your browser.
Through your browser you can also view the cookies that are on your computer, and delete individual ones, or purge them all.
Cookies are just text files so you can open them and read the contents. The data within them is often encrypted, or a numerical key corresponding to a web session so they often don’t make sense to anything other than the website the wrote it.
Disabling cookies will affect the monitoring of your progress through the site, but will not stop the analytics code from recognising your visit.
The session cookies that we write includes data used by the web server hardware about which server is processing your session.
The persistent cookies that are created by the website are used by our technology partners. They are used to recognise traffic to the site that is returning users rather than new customers. The information that is stored is used to serve you appropriate adverts on other sites on our behalf. Deleting these cookies won’t affect your experience or the functionality of the website.
These settings can be changed at any time.